Utility Bill Payment

Online utility bill payment is now available! On your next utility bill, you will see a user ID and temporary password for use in signing up for online bill pay.  Use this link to sign up and pay your utility bill:

  • City Of Neptune Beach Online Utility Bill Payment Portal
  • Online payments made for reconnection must include the correct reconnection fee.
  • Reconnection fee: Normal Business Hours: 9:00 a.m. to 5:00 p.m. - $25.00
  • Reconnection fee: Weekdays from 5:00 p.m. to 9:00 p.m. - $75.00
  • Reconnection fee: Weekends and Holidays - $100.00.

WARNING! The City of Neptune Beach has not authorized a company called DOXO to accept payments on our behalf.

If you prefer, you may still pay in person, by mail or by phone.

For questions, please contact the Utility Billing Supervisor at (904) 270-2400 Ext. 25.

Water, Sewer, Garbage & Recycling

Apply for Service

Services available through the City of Neptune Beach. Download the Application for Water, Sewer, Garbage, Recycling & Storm Water here.

To apply for service, come to City Hall at 116 First Street and bring photo ID. Same day service is not available after 12:00pm noon. You may also email the Utility Billing Supervisor or mail City Hall with your application and a photocopy of picture identification.


  • Hale Nani Apartment Complex: $160.00
  • Single Family Residential: $187.00 ($160.00 deposit & $27.00 set-up fee)

For all nonresidential consumers and all residential units that serve more than one (1) unit through one (1) master water meter, a deposit representing two (2) months' average charges for utility services, i.e., water, sewer, stormwater and garbage will be required in addition to the $27.00 set-up fee.

Set-up fee can be added to first bill if requested.

The City of Neptune Beach accepts the following forms of payment: Cash, Check, Money Order, Travelers Check, Visa, MasterCard, Discover, and Bank Drafting. You can also use your bank's bill pay service to send payments electronically.

Utility Bill Leak Adjustment Form


Electricity is provided by the City of Jacksonville Beach. For additional information, please visit their website or call Customer Service at (904) 247-6241.